PRIVACY POLICY
Cassie Lee Language Services is committed to protecting your privacy and the confidentiality of your personal information provided to us or collected by us, online or offline, in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Please read this Privacy Policy carefully. In this Privacy Policy, “we”, “our” and “us” refer to Cassie Lee Language Services. By providing your personal information to us, whether by accessing our website or otherwise, you consent to the collection, storage, use and disclosure of your personal information by us in accordance with this Privacy Policy, and agree to be bound by this Privacy Policy.
Collection of personal information
The personal information we may collect from you includes your name, date of birth, residential address, business address, email address, phone number and other contact details, qualifications, images, credit card details, and any other information we may seek from you or you may provide us.
We will only collect personal information about you which is reasonably necessary to respond to your enquiries or requests, provide you with our services and to meet our legal obligations.
We can collect personal information from you by any means, including directly from you in person, email, telephone, text message, social media, mail or our website.
We may also collect your personal information from third parties, but only with your consent, such as from your agent, employer, a public authority, a service provider or a member of your family, unless we are permitted or required to do so without your consent by law.
Personal information about other persons
If you provide personal information about another person to us, you must make sure that you are authorised to do so, and that the person concerned consents to our collection, use and disclosure of that information in accordance with the terms of this Privacy Policy.
Cookies
We may use cookies on our website from time to time. Cookies are small text files sent from a website and stored on your computer by your web browser while you are viewing sites online. They are used to collect and store data about your web browsing behaviour, allowing a website to be customised to your needs and preferences. However, this information is not linked to any personal information you may provide us, and cookies by themselves do not tell us your email address or any other personal information that can be used to identify you.
If you do not want information collected through the use of cookies, you can change your browser settings to disable or reject cookies. However, doing so may prevent you from taking full advantage of all the features on our website.
Our website uses Google Analytics to measure and analyse traffic on our website, and gather statistics about how our web content is used and about our website visitors such as their browsers and geographical location. No information that can personally identify you will be collected.
You can find information about how Google uses data from websites or applications that use their services in Google’s privacy policy. If you would like to opt out of tracking by Google Analytics, you can do so through the Google Analytics opt-out page, or configure your browser to refuse or delete cookies from Google Analytics. You can check your browser’s help information to find out how you can do this.
Use and disclosure of your personal information
We will use your personal information for the purpose for which we obtained that information, for any other related purposes which are reasonably required to enable us to provide you with our services, and to conduct our ordinary business associated with our services including the processing of quotes and invoices.
We will also protect your personal information received from a third party in accordance with this Privacy Policy, unless we are authorised or required to use or disclose it by law.
We may share your personal information with third parties including our contractors, agents, carriers, and other service providers, where doing so is reasonably required in order to provide you with our services and enable those third parties to provide services to you, or as authorised or required by law.
By providing us with your personal information, you consent to the disclosure of your personal information to third parties as referred to in this Privacy Policy.
Storage and security
We are committed to protecting the security, integrity and privacy of your personal information that we hold, whether in electronic form or hard copy, by taking reasonable steps to ensure that it is stored securely and safeguarded from misuse, interference, loss, and unauthorised access, modification or disclosure.
However, we cannot guarantee or accept liability for any unauthorised access to or disclosure of your personal information which could possibly still occur despite the reasonable steps we have taken, or for any consequences arising from such unauthorised access to or disclosure of your personal information.
We also cannot guarantee the security of any information transmitted from us or to us over the Internet.
Links to other websites
Our website may contain links to other websites which are provided for your convenience and information only and are not owned or controlled by us. Links to third party websites do not constitute endorsement of these websites by us, and we do not accept any responsibility for the protection and privacy of any personal information you may provide to those websites, or for any consequences resulting from your accessing, viewing or using those websites.
Accessing your personal information
You have the right to access or obtain a copy of your personal information that we hold, and can do so by contacting us with your request in writing by email or mail. We will provide you with the information you seek or otherwise respond to your request within a reasonable period of time. We may charge a reasonable fee for providing you with the information or a copy of the information requested by you in appropriate cases. We may decline your request in certain circumstances where we are permitted or required to do so by law.
You are also entitled to have any personal information we hold about you amended, if it is discovered at any time that it is not accurate or up to date. You can do so by contacting us with your request in writing by email or mail, and we will correct or update the information as soon as possible.
Complaints
If you wish to make a complaint to us about any aspect of our privacy practice, please provide us with details of your complaint in writing by email or mail. We will investigate your complaint, address any issues as soon as possible where that is appropriate and practicable, and provide a written response to you within a reasonable time. If you are not satisfied with our response, you can contact and take your complaint to the Office of the Australian Information Commissioner.
Changes to our Privacy Policy
We reserve the right to vary this Privacy Policy at our discretion at any time in order to reflect any changes we may make in the way that we collect, store or use your personal information. We may also update this Privacy Policy from time to time in order to comply with legislative updates. Any amended Privacy Policy will be effective as soon as it is posted on our website.
We recommend that you review our Privacy Policy periodically to be informed of any changes that may have been made to it. By continuing to use our website following the posting of the changes to our Privacy Policy, you will be deemed to have accepted those changes.
Contact
If you have any questions or concerns about our Privacy Policy or require any further information, please contact us on the contact details provided on the Contact Us page of our website.
PRIVACY POLICY
Cassie Lee Language Services is committed to protecting your privacy and the confidentiality of your personal information provided to us or collected by us, online or offline, in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Please read this Privacy Policy carefully. In this Privacy Policy, “we”, “our” and “us” refer to Cassie Lee Language Services. By providing your personal information to us, whether by accessing our website or otherwise, you consent to the collection, storage, use and disclosure of your personal information by us in accordance with this Privacy Policy, and agree to be bound by this Privacy Policy.
Collection of personal information
The personal information we may collect from you includes your name, date of birth, residential address, business address, email address, phone number and other contact details, qualifications, images, credit card details, and any other information we may seek from you or you may provide us.
We will only collect personal information about you which is reasonably necessary to respond to your enquiries or requests, provide you with our services and to meet our legal obligations.
We can collect personal information from you by any means, including directly from you in person, email, telephone, text message, social media, mail or our website.
We may also collect your personal information from third parties, but only with your consent, such as from your agent, employer, a public authority, a service provider or a member of your family, unless we are permitted or required to do so without your consent by law.
Personal information about other persons
If you provide personal information about another person to us, you must make sure that you are authorised to do so, and that the person concerned consents to our collection, use and disclosure of that information in accordance with the terms of this Privacy Policy.
Cookies
We may use cookies on our website from time to time. Cookies are small text files sent from a website and stored on your computer by your web browser while you are viewing sites online. They are used to collect and store data about your web browsing behaviour, allowing a website to be customised to your needs and preferences. However, this information is not linked to any personal information you may provide us, and cookies by themselves do not tell us your email address or any other personal information that can be used to identify you.
If you do not want information collected through the use of cookies, you can change your browser settings to disable or reject cookies. However, doing so may prevent you from taking full advantage of all the features on our website.
Our website uses Google Analytics to measure and analyse traffic on our website, and gather statistics about how our web content is used and about our website visitors such as their browsers and geographical location. No information that can personally identify you will be collected.
You can find information about how Google uses data from websites or applications that use their services in Google’s privacy policy. If you would like to opt out of tracking by Google Analytics, you can do so through the Google Analytics opt-out page, or configure your browser to refuse or delete cookies from Google Analytics. You can check your browser’s help information to find out how you can do this.
Use and disclosure of your personal information
We will use your personal information for the purpose for which we obtained that information, for any other related purposes which are reasonably required to enable us to provide you with our services, and to conduct our ordinary business associated with our services including the processing of quotes and invoices.
We will also protect your personal information received from a third party in accordance with this Privacy Policy, unless we are authorised or required to use or disclose it by law.
We may share your personal information with third parties including our contractors, agents, carriers, and other service providers, where doing so is reasonably required in order to provide you with our services and enable those third parties to provide services to you, or as authorised or required by law.
By providing us with your personal information, you consent to the disclosure of your personal information to third parties as referred to in this Privacy Policy.
Storage and security
We are committed to protecting the security, integrity and privacy of your personal information that we hold, whether in electronic form or hard copy, by taking reasonable steps to ensure that it is stored securely and safeguarded from misuse, interference, loss, and unauthorised access, modification or disclosure.
However, we cannot guarantee or accept liability for any unauthorised access to or disclosure of your personal information which could possibly still occur despite the reasonable steps we have taken, or for any consequences arising from such unauthorised access to or disclosure of your personal information.
We also cannot guarantee the security of any information transmitted from us or to us over the Internet.
Links to other websites
Our website may contain links to other websites which are provided for your convenience and information only and are not owned or controlled by us. Links to third party websites do not constitute endorsement of these websites by us, and we do not accept any responsibility for the protection and privacy of any personal information you may provide to those websites, or for any consequences resulting from your accessing, viewing or using those websites.
Accessing your personal information
You have the right to access or obtain a copy of your personal information that we hold, and can do so by contacting us with your request in writing by email or mail. We will provide you with the information you seek or otherwise respond to your request within a reasonable period of time. We may charge a reasonable fee for providing you with the information or a copy of the information requested by you in appropriate cases. We may decline your request in certain circumstances where we are permitted or required to do so by law.
You are also entitled to have any personal information we hold about you amended, if it is discovered at any time that it is not accurate or up to date. You can do so by contacting us with your request in writing by email or mail, and we will correct or update the information as soon as possible.
Complaints
If you wish to make a complaint to us about any aspect of our privacy practice, please provide us with details of your complaint in writing by email or mail. We will investigate your complaint, address any issues as soon as possible where that is appropriate and practicable, and provide a written response to you within a reasonable time. If you are not satisfied with our response, you can contact and take your complaint to the Office of the Australian Information Commissioner.
Changes to our Privacy Policy
We reserve the right to vary this Privacy Policy at our discretion at any time in order to reflect any changes we may make in the way that we collect, store or use your personal information. We may also update this Privacy Policy from time to time in order to comply with legislative updates. Any amended Privacy Policy will be effective as soon as it is posted on our website.
We recommend that you review our Privacy Policy periodically to be informed of any changes that may have been made to it. By continuing to use our website following the posting of the changes to our Privacy Policy, you will be deemed to have accepted those changes.
Contact
If you have any questions or concerns about our Privacy Policy or require any further information, please contact us on the contact details provided on the Contact Us page of our website.